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Frequently Asked Questions
Find clear, concise answers to common questions about Aegis Fortress services, processes, and policies. Can't find what you're looking for? Contact our team directly.
General Questions
Aegis Fortress is an integrated security, insurance, and surety firm. We provide bonds and guarantees, marine and transit insurance, secure vaulting and storage, asset protection, and holistic risk management solutions tailored for clients operating in Africa and beyond.
Our headquarters are in Nairobi, Kenya, at Bristol Court, Ngong Road. We serve clients across Africa and internationally through our network of partners.
You can request a quote by visiting our Contact page, calling us at +254 107 432607, or emailing . Provide details about your requirements, and a specialist will respond promptly.
No. Aegis Fortress is an independent insurance broker and surety bond producer. We work with leading insurers and surety markets to place coverage on your behalf. The insurance contract is between you and the insurer.
Bonds & Guarantees
Insurance is a two-party contract that protects the insured against fortuitous loss. A surety bond is a three-party guarantee of performance or payment. If a claim is paid under a bond, the surety seeks reimbursement from the principal (contractor).
We offer bid/tender bonds, performance bonds, advance payment guarantees, retention bonds, customs bonds, court bonds, and financial guarantees. Visit our Bonds & Guarantees page for details.
Surety underwriters evaluate financial statements, work-in-progress, industry experience, and character. We guide you through the process and present your strongest case to our surety markets.
For clients with an established facility, standard bonds are usually issued within 24-48 hours. New facilities require underwriting review, which can take a few days to a week.
Marine Cargo & Asset in Transit Insurance
Marine Cargo typically covers goods that are the subject of a commercial transaction (inventory), often with international ocean transit. Asset in Transit covers owned or leased equipment, machinery, and non-inventory goods, primarily moving domestically or regionally.
Clause A provides "all risks" coverage (broadest). Clause B covers named perils including fire, explosion, sinking, collision, and heavy weather. Clause C is more restrictive, covering major casualties only.
Yes. Standard Asset in Transit policies include coverage for loading and unloading operations, which are critical exposure points for heavy equipment and machinery.
Yes. All-risk transit policies cover theft, often subject to certain security warranties (e.g., vehicle immobilisation, secure parking). Our brokers can advise on appropriate security requirements.
Vaulting & Secure Storage
We provide secure storage for precious metals, sensitive documents, high-value goods, confidential records, and other approved items requiring controlled custody.
Access is restricted to authorised persons only and managed through verification procedures, documented approvals, and controlled release processes.
Yes. Our facilities are supported by 24/7 surveillance, monitoring systems, and security oversight to ensure continuous protection.
Yes. Insurance can be tailored to the value, category, and risk profile of the assets being stored, providing added financial protection.
Integrated Solutions
An integrated solution combines multiple Aegis Fortress services — bonds, insurance, and security — into a single, cohesive programme managed by one dedicated team. It eliminates coverage gaps and administrative complexity.
Typically, the opposite. By consolidating placement and eliminating duplicate coverage, integrated programmes often reduce overall risk spend while improving protection quality.
You have a single point of contact. Whether the claim involves a bond call, cargo damage, or a security incident, your dedicated Aegis Fortress account director coordinates the entire response.
Claims & Support
Contact us immediately by phone (+254 107 432607) or via the Aegis Hub. Provide your policy number and brief description of the loss. We'll assign a dedicated adjuster and guide you through the process.
This varies by claim type, but generally includes: completed claim form, policy/certificate number, invoices, bills of lading or waybills, survey reports, photos/videos of damage, and any police or incident reports.
Submit a request via the Aegis Hub or contact your Account Director. Provide the certificate holder's name and address, contract/tender reference, and any specific wording requirements. Standard requests are fulfilled within 24 hours.
Yes, most policies can be endorsed mid-term to adjust limits, add locations, or update insured values. Contact your Account Director to discuss changes. Additional premium may apply.
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