Everything You Need, All in One Place
File a claim, request a certificate, access policy documents, or find answers to common questions. The Aegis Hub is your dedicated portal for managing your security, insurance, and surety programmes efficiently.
Manage Your Account Efficiently
Select a quick action below or browse our resources.
Quick Actions
Get Things Done, Fast
Use the links below to initiate common tasks. Your Account Director will be notified and will follow up promptly.
Report a Claim
Notify us of loss or damage for any policy. We'll assign a dedicated adjuster.
Start ClaimPolicy Documents
Access policy wordings, schedules, and endorsements for your active programmes.
Request AccessCertificate Request
Request certificates of insurance, bonds, or surety guarantees for tenders or contracts.
Request CertificateContact Support
Reach your dedicated account team for policy questions, changes, or general inquiries.
Get SupportClaims Guidance
How to File a Claim with Aegis Fortress
We're here to make the claims process as smooth as possible. Follow these steps or contact us immediately for assistance.
Notify Immediately
Contact us as soon as a loss or damage is discovered. Provide your policy number and brief description.
Mitigate Loss
Take reasonable steps to prevent further damage. Our team can advise on emergency measures.
Document Everything
Take photos/videos, retain damaged items, and gather supporting documents (invoices, waybills, police reports).
Submit Claim Form
Complete the claim form provided by your adjuster and submit with all supporting evidence.
Download Claims Forms
General claim forms for different lines of business. Your adjuster will confirm the specific form required.
Managing Your Policies
As an Aegis Fortress client, you have access to a range of self-service and assisted options for policy management.
- Policy Reviews: Schedule a mid-term or renewal review with your Account Director to ensure coverage remains aligned with your operations.
- Endorsements & Changes: Need to add a location, increase limits, or update a named insured? Submit requests directly to our servicing team.
- Premium Payments & Invoicing: For billing inquiries or to arrange payment plans, contact our accounts team.
Certificates & Evidence of Cover
Frequently requested documents can be generated quickly through our client services team.
Certificate of Insurance
Evidence of liability, property, or marine cover.Bond / Surety Certificates
Proof of bid, performance, or payment bonds.Standard certificate requests are typically fulfilled within 24 hours. Complex or manuscript wordings may require additional time.
Hub Help Centre
Frequently Asked Questions
Quick answers to common client inquiries. For more detailed FAQs, visit our main FAQ page.